Step-by-step guide to onboarding with Payoneer: what documents are needed, how to confirm the company, upload KYC, go through bank account verification and much more. ESPERO will help you go through all the steps quickly and without mistakes.

How to onboard with Payoneer: instructions for expats and companies in Georgia

The Payoneer payment system is one of the most convenient solutions for doing business internationally. It is especially relevant for expats in Georgia, owners of sole proprietorships, companies, freelancers, IT specialists and eCommerce businesses.

To start using Payoneer, you need to go through the onboarding procedure - account verification. In this article, we will tell you how to prepare documents, avoid typical mistakes and quickly activate all functions.

🔐 Main stages of Payoneer verification

After registering in the system you will get access to Verification Center - document upload center. Login: click on the icon with initials (top right) → Settings → Verification Center.

1. ✅ Company verification

Confirm the legal existence of the company with one of the following documents:

• Certificate of Incorporation (Certificate of Incorporation)
• License to operate
• PAN (for India)
• Electronic Business License (for China only)
• Proof of business activity (e.g., a valid contract or website)

2. 🧾 Confirmation of company address

Examples of acceptable documents:

• Utility receipt (no older than 3 months) with company name and address
• Bank statement with the same address
• Certificate of registration with address

3. 📊 Ownership structure

An official document showing how the shares in the company are distributed among the owners is required:

• Document from a public body
• Certified copy from a notary public or accountant

4. 📍 Owner's residential address

The document must be issued by a government agency, bank or utility and include:

• Full address
• Date of issue
• Name of account holder
• Document no older than 3 months

5. 🪪 ID card

Terms and conditions:

• Issued by the state
• Contains name, date of birth, number and photograph
• Valid (not expired)

💳 Bank account verification

To verify your bank account, download a statement containing:

• Имя владельца
• Название банка
• Номер счёта
• Валюту
• Дату (не старше 3 месяцев)

⚠️ IMPORTANT: name and details must exactly match the information provided at registration.

📥 Receiving Account Questionnaire

Payoneer will ask you to fill out a questionnaire before activating your payment details:

• Brief description of activity
• Main purpose of the account
• Website URL (if missing - provide contract or invoice)

👤 Confirmation of authorized representative

A document on company letterhead is required, confirming that a specific person is authorized to manage the account on behalf of the company.

Contains:

• Company name
• Name of the representative
• Name of signatory (CEO/UBO/lawyer)
• Can be in digital form

⚙️ Additional account features

🔁 Account replenishment

If available - through the Add Funds option in the balance. The name of the bank account must match the name of the company.

🌍 Receipt of SWIFT payments

Activated manually under Receiving Accounts → Worldwide USD SWIFT. Additional verification is required.

💳 Ordering Payoneer cards

• Physical or virtual
• Specify shipping address
• Fast delivery possible via DHL (4-7 days)

🛡️ Two-step authentication (2FA)

It is recommended to enable through Security Settings. You can also set up login through the Payoneer mobile app.

💬 Updating account data

Personal information (email, phone number) can be changed via Profile Settings.

Changes to legal information (e.g. company name) can only be made through your account manager or support.

❗ Frequent problems

• No SMS code? Use the “Call Me” function.
• Entering an incorrect code will block your account - contact support.
• Live chat is available at 📎 https://payoneer.custhelp.com/app/chat/chat_launch

🎯 How ESPERO helps with onboarding at Payoneer

The verification procedure can take between 3 and 10 business days, but delays or even account blocking can occur if the documents are submitted incorrectly.

ESPERO helps you through the Payoneer onboarding process without stress:

• We prepare the whole package of documents
• Assist with the execution of power of attorney and ownership structure
• We advise on filling in the application form
• We accompany you at all stages - from registration to receiving the card
• Help you open a bank account if you don't have one yet

📞 Want to quickly activate your Payoneer account and receive payments from all over the world?

Contact ESPERO specialists - we know how to work with Payoneer and other international payment systems.

📲 Leave a request at ESPERO.ge and get a consultation today!